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168 Technology Ltd
One Central Park
Manchester M40 5WW
168 Technology home special offers services products networking other contact us Sales:0870 9508611
Support:0906 2654168
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Service, Support and Maintenance

 

Technology has a habit of misbehaving when you least expect it: often having a time-consuming and costly impact on your business. At 168 Technology, we understand the importance of offering round-the-clock care. Call us with a problem and we’ll typically respond within 4 hours.

Of course, everyone’s needs are different. Which is why we offer a range of different support plans to suit the size and the type of your business. Many customers prefer the security that a fixed price maintenance contract brings. For an agreed monthly fee we will update and maintain all of your existing equipment, provide onsite, remote and telephone support and assist you with new hardware and software installations. Perfect for companies with more than 10 computers or multiple sites, this option gives you the greatest support and control over your budget while reducing the overall cost of your PCs.

We can also provide support on an ad-hoc/break-fix basis, so that you only pay for our services when a problem occurs. This is a great solution for start up and smaller businesses that often need to keep a tight control on their budget.

Select a plan from the options below:

adhoc

bronze

silver

gold

telephone support

9am – 5pm
Mon – Fri
0906 265 4168
£1/min

9am – 5pm
Mon – Fri
Included

9am – 5pm
Mon – Fri
Included

24 hours a day
7 days a week
Included

target SLA

95% answered or called back in 15 minutes

95% answered or called back in 15 minutes

95% answered or called back in 15 minutes

95% answered or called back in 15 minutes

2nd/3rd line response time

Within 72 Hours

Next working day

4hrs

2hrs

Contact us on 0870 950 8611 or sales@168tech.co.uk

maintenance